I want to make sure you love my products, and quality is guaranteed. If there is a print error or visible quality issue, I will replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to me at hello@stickersquatch.com.
This quick and simple step will help me provide a speedy resolution.
Please read below for more details:
Cancellations
Product Orders Cancellation Policy:
All of my products are made to order, especially for you. If you wish to cancel or amend your order, please contact me at hello@stickersquatch.com
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the damage clearly displayed.
Please email us with these details at hello@stickersquatch.com
Exceptions / non-returnable, non-refundable items
Certain types of items cannot be returned, such as custom-made products, Please get in touch if you have questions or concerns about your specific item.
Refunds Policies
Product Orders Cancellation Policy:
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay.
Font Return Policy
Downloadable fonts are not returnable with the following exceptions:
If a font is defective and you tell us within 10 days, we will provide a replacement that works.
If you purchase the wrong version of a font and tell us within 7 days, we will switch your order to the correct version at no charge.